Shipping Once your order is placed; it usually ships within 3 business days, based on credit card approval and stock of item in our warehouse. Items purchased with credit cards will be charged immediately and funds held until item ships or further notification is provided. Occasionally a item will be unavailable, if a item is currently back ordered you will receive a email or phone call within 2 business days regarding backorder. Back ordered items will generally ship within 14-21 business days after the order date. Every attempt will be made to get purchases to you as quickly as possible! If you ordered several back ordered items we will ground ship each item as soon a they become available for no additional shipping charges. We ship all orders ground shipping. USPS Ground or UPS Ground are how most of our customers in the contiguous U.S. receive their orders in just 4-7 business days, once order is processed. Please let us choose the best shipping method for you.
We ship to the United States, Canada, Australia, France, France, Metropolitan, Germany, Greece, Ireland, Mexico, Puerto Rico, Sweden, Switzerland, Ukraine and the United Kingdom Interested in making a purchase from Salty Paws and your location is not listed above, Please email us for a shipping quote. The average shipping time for mail international is 6-20 business days. FREE Pick up order at Punta Gorda Store You have the option to pick up your order at our Punta Gorda Store. If you choose this option while completing your sale please wait for us to phone you that your order is available for pick up.
Sales Tax The appropriate sales tax will be added to orders placed for Florida customers only.
Forms of Payment Accepted Salty Paws accepts Visa, Master Card, Discover and PayPal. To process your order using a Salty Paws Gift Certificate or Store Credit please have all item descriptions and item numbers available that you are ordering and call customer service at 1.800.443.PAWS to process order.
Returns & Exchanges Returned merchandise can only be exchanged or returned for store credit within 10 days of receipt. We are unable to give a store credit for any shipping incurred.
Defective or Damaged Items If an item is defective you must contact us within 24 hours of receiving the purchased item. We reserve the right to determine whether or not an item is defective. We are NOT responsible for issuing store credits on merchandise due to wear from your pet. We reserve the right to determine whether or not an item returned is due to wear from a pet.
Phone, Fax or Mail orders Do you prefer to Phone, Fax or Mail your order instead of placing order on our website. Please click here!
Stores Our Florida store: We invite you to experience the Salty Paws Company Store—located on beautiful Charlotte Harbor in Punta Gorda, Florida right in Fishermen's Village.
Salty Paws Fishermen's Village 1200 West Retta Esplanade F-8 Punta Gorda, FL 33950 941.575.7599
Store Hours November - April: Monday-Saturday 10:00 a.m. - 8:00 p.m. Sunday 11:00 a.m. - 6:00 p.m.
We're always in the mood to see new snouts walk through our doors. If your a dog or cat, our store is the place to be. We have fresh water outside the door, and they can sample one of our treats during the visit.
Make a date with your furry friend and visit us! All in one day you can visit our store in the dog friendly mall we reside in, go to a local dog park, and eat lunch with your pup at a one of the dog friendly restaurants right here in the village. The restaurant requests that you keep your pup on a leash and sit outside on the deck.
Hounds on Henry Street is the local dog park located about a 1/2 mile from our company store on Henry Street / near intersection of Shreve in Punta Gorda.
Franchise Contact Interested in a franchise, please contact us.